Now & Forever Care
We are committed to giving you the best after-purchase care in Canada! This is really our claim to fame.
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Now & Forever Care
If you have purchased a ring from us, bring it in for the ultimate cleaning and polishing, inspection and re-appraisal, also known as "Spa Day!"
All for FREE!
In-House Gem Lab Inspection
Your special piece will go through a comprehensive inspection in our in-house American Gem Society accredited gemological laboratory and checked for any potential wear and tear or repairs needed.
The Best 10-Year Guarantee in Canada.
The most comprehensive written commitment of service and protection. You will not find a guarantee like this at any other jewellery store!
10-Year Guarantee
Guarantee Against Loss of Diamond
On any one occasion within the 10-year guarantee, should your diamond(s) come loose from its (their) mounting during normal wear*, we will replace it(them) free of charge.
Guarantee Against Damage to Diamond
On any one occasion within the 10-year guarantee, should your diamond(s) chip or crack during normal wear*, we will re-cut it (them) free of charge.
Guarantee Against Damage to Your Ring or Jewellery Mounting
Within the 10-year guarantee, should your ring or jewellery mounting require any repairs during normal wear*, we will do them free of charge.
Trade-in Policy on Ring or Jewellery Mounting
Within the 10-year guarantee, we will allow one exchange of your ring or jewellery mounting. We’ll extend full credit (less a restocking charge) for your old mounting on the purchase of a new one.
*Accidental damage NOT included. Normal wear is determined at the discretion of management. An annual inspection is required to keep your guarantee valid. If multiple annual inspections are missed, your 10-Year Guarantee will be considered null and void. Coloured stones ARE NOT covered under this guarantee. It is important to have your diamond ring insured under a separate rider with your house insurance to cover damage, loss or theft.
All of our extra care at no charge to you!
This is just one of the ways we show our commitment to taking care of you for a lifetime!
Nathalie K.Wonderful service before and after sale. The staff is very friendly. Rita was very patient and provided excellent advice. I am very happy with my purchases! Thank you!
Maureen B.I went in today to have some TLC performed on my rings. Erica was so lovely to deal with. She walked me through what she was doing and why. She took her time asked me questions about my ringed in order to best help me. I have been going to this shop for many years and I trust them completely. They do beautiful custom work and they capture exactly what you have in mind. I highly recommend them!